Friday 19 November 2021
Ghada Shalaby, Deputy Minister of Tourism and Antiquities for Tourism Affairs, met with the Follow-up Committee of the Complaints Portal and Hotline at the Ministry of Tourism and Antiquities (19654), to follow up on the latest developments in the situation regarding the follow-up of complaints and inquiries and the level of achievement.
The Deputy Minister stressed, according to a press release, today, Friday, the importance of following up on all complaints, to work on avoiding their causes and eliminating them in a manner that ensures raising the level of service provided and enhancing the mental image of the Egyptian tourist destination.
She indicated that tourists are introduced to the hotline number through the text message service that is sent to them upon their arrival in Egypt.
During the meeting, the achievement of solving complaints and responding to inquiries received by the tourism sector was highlighted for the period from June to the beginning of November 2021, where the level of achievement reached 97% of the total complaints and inquiries submitted.
As for those received via the ministry’s hotline, the completion rate for the same period reached 95%, as the Deputy Minister stressed the need to immediately deal with all violations, especially those related to violating precautionary measures or health requirements.
The Deputy Minister also directed the General Department for the Satisfaction of Visitors and Tourists in the Ministry to follow up on all complaints and inquiries received on the complaints portal or on the hotline, to ensure that these complaints are resolved, to respond to inquiries, and to follow up on all concerned authorities to ensure that no complaints are repeated, in addition to providing technical and informational support for what is received. From inquiries related to the dates of visiting archaeological sites and museums or tourist services and others, to ensure enriching the experience of the tourist during his visit to Egypt.