NH Nonghyup Life Insurance reduces 40,000 working hours by automating RPA tasks… Speed ​​of digital transformation

Photo: NH Nonghyup Life Insurance

NH Nonghyup Life Insurance (CEO Kim In-tae) has achieved the effect of reducing 44,087 hours of annual work in 31 tasks as a result of implementing the RPA phase 2 project over the past six months.

RPA (Robotic Process Automation) is a software technology that automatically processes tasks by duplicating simple and repetitive tasks performed by humans. When RPA-based task automation is established, it is possible to reduce simple and repetitive tasks, create an efficient work environment, and eliminate the possibility of human error.

A typical example is the automation of verification of liability reserves for interest rate-linked products. With the introduction of RPA, the task of sample verification was changed to full verification due to the large and complex number of verification targets of more than 1.5 million. In addition, the ability to respond in terms of compliance has been greatly strengthened. In addition, it has been applied to tasks such as △information protection system daily inspection △conformity verification of cancellation refunds during subscription design.

In particular, tasks that were handled outside of business hours, such as early morning, evening, and holidays, can also be processed through RPA, enabling timely follow-up processing. In addition, by replacing simple and repetitive tasks with RPA, the concentration on high value-added tasks was increased.

NH Nonghyup Life applied to a total of 41 tasks, including 10 tasks in the first stage completed in April in this RPA stage 2 project. In addition, RPA experts are nurtured through training in the entire process from analysis of RPA work to design and development, thereby laying the foundation for RPA projects led by internal employees.


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